"A long time ago, back in 2002, a Vatel Paris 2000 alumnus, I left Paris to go to Asia. It was the beginning of my career where I would work in six countries: in Cambodia, in Laos, in Bali, and in Thailand, in particular for the Orient-Express Group as their General Manager. At that time I was young and a bit mad. My role, and that of the task force that accompanied me from one hotel to another and without them I was helpless, was to reinvigorate and boost well known hotels and resorts. I loved this job, and still do today. If you don’t love what you do 100%, it’s useless to continue doing it.
Asia and its resorts fulfilled me beyond anything I had hoped for. And then one day, when I had been working on business tourism in China, my wife and three children urged me to get back on the road again.
In Mauritius, I fell in love with the ideal hotel: the site, the personnel, the size, everything was perfect.
In my opinion Mauritius is one of the global capitals in hospitality excellence. The infrastructure and strong governmental support are there. And above all, there are the Mauritians, with their innate sense of hospitality.
But Mauritius already has a hundred 4 and 5-star hotels.
So how could I stand out and impose myself to peers who objectively share the same strengths and also have high-quality and luxury hotels and services?
Our first asset: our hotel, LUX* Le Morne, has a remarkable location. It’s in a Unesco World Heritage site, on an exceptional beach in front of a beautiful mountain, which is the island’s emblem. Mother Nature has given us this environment, and it’s up to us to make the most of it by cultivating the beauty of this area, its well-being, time available for contemplation and moments of conviviality we spend with our guests. And that’s where our second asset comes in: our personnel.
Our guests are often demanding, which is understandable. Occasionally one of them will complain and I go to see the crew members concerned by this complaint. You have to help them then, of course to reach the level of excellence expected by the guests, but also so they’re not personally shaken up, and I have to put this criticism into a professional context. In LUX* Le Morne, I want my crew members to feel that they’re also “celebrating their own lives.”
It’s not by mere luck that our group was officially classified last year as coming in first place in the “great places to work” in Mauritius. The feeling of owning a project, a culture, a strategy, this all shapes the success a hotel will have.
And it’s up to us, decision-makers in hospitality and restaurant services, to give our jobs a reputation for excellence which makes all the difference. In Mauritius, where tourism is both an art of fine living as well as a key resource, I observe the world and Europe, where I come from. We have to rethink the image our jobs have. They’re not just ‘summer jobs’ for students, but rather jobs for experts and impassioned people.
Vatel, without the shadow of a doubt, brings an efficient remedy to the crisis of vocations in the hospitality industry. Our school his helping boost the image of the hospitality industry to young students, and we know how successful this has been. In Mauritius for instance, the impact of the beautiful Vatel School here on the image of our profession is exceptional.
But everyone must assume their responsibilities: schools, decision-makers, governments, and professional associations. We’re all responsible for our future.”
En esta materia los estudiantes reciben, entre otras, herramientas para poder determinar el comportamiento del consumidor turístico. En un periodo de cambios muy importantes la Prof. Cecilia Maldonado nos explica cuáles serán las nuevas tendencias.Para saber más
La gastronomía constituye uno de los servicios mas importantes del sector hotelero. A continuación, les presentamos una entrevista que hemos realizado al Prof. Facundo Berti, titular de la catedra de Gerencia de Alimentos y BebidasPara saber más
Module d'enseignement E-réputation terminé, les étudiants en spécialisation Revenue Management de Vatel Lyon ont eu une belle surprise : Thomas Yung, en personne, derrière l'écran pour affiner avec eux des stratégies efficaces.Para saber más
El cuidado y respeto del medio ambiente es una problemática que debe concentrar todos nuestros esfuerzos. A continuación, presentamos un fragmento que hemos realizado al profesor SCARAVILLE, titular de la materia “Hotelería Sustentable”.Para saber más
Housekeeping es una materia fundamental y un departamento muchas veces poco conocido de los hoteles. En esta entrevista, Barbara FRICK, profesora de Vatel Buenos Aires, nos habla de la importancia de esta materia.Para saber más
It is with great joy that we welcome our students back to Vatel schools. Of course, the virus is still around and so. we must all – cheerfully - respect the health measures put in place in our schools and training restaurants and hotels.Para saber más
Serving others is a priceless quality in the hospitality industry, but not just there. Students with a degree in hotel management are attractive to employers: their qualities make them champions in all types of professions.Para saber más
The 26th Eurhodip conference took place in Istanbul from October 16 though 20th, with the theme “Together, let’s build bridges.” Roughly a hundred participants from 25 countries and 35 schools attended this event.Para saber más
With schools throughout the world, nearly four decades of development, the art of hospitality raised to its highest level... And at the heart of the curriculum that made the group’s world recognition: the professors, heralds of Vatel pedagogy.Para saber más
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Para saber más
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Para saber más
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Para saber más
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Para saber más
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Para saber más
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Para saber más
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Para saber más
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Para saber más
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Para saber más
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Para saber más
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Para saber más
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Para saber más
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Para saber más
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Para saber más
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Para saber más
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Para saber más
Gratuit et connecté à votre profil Linkedin, vatelalumni.com va très vite trouver sa place parmi vos sites Internet favoris…Para saber más
Le Centre International de Recherche Vatel en Tourisme et Hôtellerie vient de publier la dixième édition de ses Cahiers. Elle rassemble recherches et réflexions sur les changements à l’œuvre dans le secteur de l’hôtellerie-tourisme.Para saber más
Curiosité, humilité, esprit d’équipe… Un Vatélien partage son attachement aux valeurs transmises par son école.Para saber más
Dans le même esprit international propre aux étudiants Vatel, 4 infirmières se lancent dans un projet humanitaire à Madagascar.Para saber más
Voyageur-commerçant-ambassadeur, Marco Polo a fait découvrir à l’Europe une Asie encore méconnue. Ce destin inspirant donne son nom au programme d’échanges internationaux de Vatel, qui permet d’aller étudier un an sur le campus d’une autre école.Para saber más
Lundi 14 novembre, aux Worldwide Hospitality Awards, les plus hauts représentants de l’hôtellerie mondiale ont désigné le groupe français Vatel "Best Hospitality Management School" parmi 42 écoles internationales en compétition.Para saber más
Les caméras de TF1 plongent au cœur de Vatel Nîmes et partagent le quotidien de ses étudiants. La vidéo est en replay ici.Para saber más
A Vatel Paris alumnus, Solene Le Blevenec enjoyed a brilliant career in the hospitality industry, before a new challenge put her on the path to entrepreneurship. What is her secret? Trusting others...Para saber más